Refunds & Activation Guarantee

We want every licence to work first time. If it does not, we fix it.

Activation guarantee

If your key does not activate as described on the product page, contact us at support@keyquay.com with your order number and a screenshot of the error. We will first help you activate (most issues are caused by an edition mismatch, for example Home vs Pro). If the key is faulty, we send a replacement or refund you in full. This guarantee is in addition to your statutory rights (see section 7 of our Terms of Sale), which are not limited in time by this guarantee.

Withdrawal before delivery

You can withdraw from any order free of charge until the licence key has been delivered. Use “Withdraw from contract here”, the model form below, or write to support@keyquay.com.

After delivery

Because licence keys are digital content, the 14-day withdrawal right ends once delivery has started at your express request and with your acknowledgement (see section 6 of our Terms of Sale). This does not affect your rights if a product is faulty or not as described.

How refunds are paid

Refunds go back to the original payment method (card or PayPal) without any fee, within 14 days of your withdrawal or of our approval of a refund.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To KeyQuay LTD, [REGISTERED OFFICE ADDRESS], e-mail: support@keyquay.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital content: …
Ordered on (*) / received on (*): …
Order number: …
Name of consumer(s): …
Address of consumer(s): …
Signature of consumer(s) (only if this form is notified on paper): …
Date: …
(*) Delete as appropriate.